At the core of TRADX ("TRADX," "our," or "we") is a profound respect for your privacy. Our primary goal is to safeguard the personal information you entrust to us. We commit to sharing your personal details with third-party entities only when it's essential for delivering the services and data you've solicited (as expounded upon within this privacy commitment).
TRADX acts as the principal custodian of your personal information and exclusively operates the www.tradx.app platform ("Platform"). This privacy commitment pertains to the data gathered from our Platform, as well as through other channels, be it online or offline, which are linked to this commitment (collectively referred to as the "Services").
This commitment details our methodologies for gathering, leveraging, and disclosing personal information. "Personal information" refers to data that identifies you directly or can be associated with you, such as your name, email address, IP address, or phone number.
By engaging with our Platform and/or any of our Services, you give your implicit consent to the guidelines and methodologies described in this commitment. If you find yourself in disagreement with any facet of this commitment, we kindly urge you to refrain from using our Platform.
When you establish an account on TRADX, we request details such as a chosen username, email address, and login credentials. Furthermore, your subscription details are documented and preserved. Should you choose to validate your phone number during the registration process, we will securely store that data.
Please be mindful that certain data you share during this process might be publicly visible. Information categorized as "public" is accessible by every TRADX visitor, while details labeled "private" are only accessible by TRADX staff.
Payment data is collected and processed through our authorized third-party payment processors, who adhere to stringent data protection standards. We do not store complete credit card numbers or payment credentials on our servers.
When you voluntarily share personal information with us, such as through phone calls, emails, or other forms of communication, we document and store that information.
We utilize cookies, which are small data files placed on your device, to enhance your experience on our Platform. Cookies help us remember your preferences, understand how you interact with our services, and improve overall functionality.
Web beacons, also known as pixel tags, are tiny graphics embedded in our emails or web pages that help us track whether communications have been opened and which links have been clicked, enabling us to measure the effectiveness of our communications.
Our servers automatically record certain information when you interact with our Platform. This includes your Internet Protocol (IP) address, which helps us identify your general geographic location and troubleshoot technical issues. We also collect data about your browser type and version, Internet Service Provider (ISP), and timestamps of your visits, including the date and time of each request made to our servers. This information helps us monitor traffic patterns, diagnose server problems, and administer our Platform effectively.
When you access our Platform, we automatically collect device-related information, including your IP address, operating system type and version, and browser version. This data helps us optimize our Platform's performance across different devices and configurations, ensuring a consistent and reliable user experience.
We automatically collect certain information about how you interact with our Platform. This data is primarily pseudonymous, meaning it does not directly identify you but is associated with your usage patterns. We use analytics tools to aggregate and analyze this data, which helps us understand user behavior, identify popular features, improve our services, and make data-driven decisions about future development. The insights we derive from this analysis are used solely to enhance the Platform experience for all users.
If you choose to log in to TRADX using a social network account (such as Google or GitHub), we may receive certain profile information from that social network, including your name, email address, and profile picture. The specific information we receive depends on the permissions you grant and the privacy settings of the social network. We only use this information to create and manage your TRADX account and do not access your social network contacts or post on your behalf without your explicit consent.
We handle your personal data with the utmost care and transparency. Your information is utilized to provide, maintain, and improve our Services, to communicate with you about your account and our Platform, and to ensure the security and integrity of our systems. We process your data in accordance with applicable data protection laws and only for the purposes described in this privacy commitment. We do not sell your personal information to third parties.
When you configure strategies within TRADX, your preferences and settings are stored to ensure a seamless experience across sessions. This includes your strategy configurations, parameter settings, visual layout preferences, and any customizations you make to the user interface. These preferences are associated with your account and are used solely to personalize your experience on the Platform.
We use your personal information for account management purposes, including authenticating your identity when you log in, validating your email address, processing billing and subscription management, and maintaining accurate records of your account activity. This information is essential for providing you with uninterrupted access to our Services and for ensuring the security of your account.
If you decide to deactivate your TRADX account, we provide a 30-day window during which you can reactivate your account and recover your data. After this 30-day period, your account and associated personal data will be permanently deleted from our active systems. However, please note that some information may be retained in our backup systems for a limited period as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements. Anonymized and aggregated data that cannot be used to identify you may be retained indefinitely for analytical purposes.
From time to time, we may send you promotional emails about new features, special offers, or other information we think you may find interesting. Every promotional email we send includes a clear and easy-to-use unsubscribe option. If you choose to unsubscribe, we will promptly remove you from our marketing mailing list. Please note that even after unsubscribing from promotional communications, you may still receive transactional emails related to your account, such as billing confirmations and security notifications.
We may send you notifications about platform activity that is relevant to you, such as updates from users you follow, responses to your posts or comments, and other community-related interactions. These notifications help you stay engaged with the TRADX community and can be customized or disabled through your account settings.
We will notify you about major updates to our Platform, scheduled maintenance, downtime, and other significant changes that may affect your use of our Services. These communications are considered essential service notifications and may be sent regardless of your marketing communication preferences, as they contain important information about the functionality and availability of the Platform.
When you submit a support ticket or contact us for assistance, we collect and store the information you provide, including your account details, a description of the issue, and any supporting documentation. This information is used solely for the purpose of resolving your support request and improving our support processes. Support interactions may be retained for quality assurance and training purposes.
We process your personal data based on several legal grounds, depending on the specific context. These include the performance of our contract with you (providing the Services you have subscribed to), your consent (where you have explicitly agreed to specific data processing activities), our legitimate business interests (such as improving our Services, preventing fraud, and ensuring security), and compliance with legal obligations. Our legitimate interests are always balanced against your rights and freedoms, and we do not process your data where our interests are overridden by the impact on you.
We may share your personal information under the following circumstances:
We engage trusted third-party service providers who assist us in operating our Platform and delivering our Services. These providers are contractually obligated to protect your personal information and may only use it for the specific purposes we have authorized.
Payment processing requires us to share certain billing information with our authorized payment processors. These processors are PCI-DSS compliant and maintain robust security measures to protect your financial data.
We may share anonymized and aggregated data with external data partners for market research and analytical purposes. This data cannot be used to identify individual users.
We may share personal information with our affiliated companies and business partners who are bound by this privacy commitment and adhere to our data protection standards.
If you connect your brokerage account to TRADX, certain account data may be shared between TRADX and your broker to facilitate the integration. This sharing is limited to the data necessary for the integration to function and is governed by both this privacy commitment and your broker's privacy policy.
We work with analytics partners to help us understand how our Platform is used and to improve our Services. These partners receive pseudonymized data and are prohibited from using it for any purpose other than providing analytics services to us.
In the event of a merger, acquisition, reorganization, bankruptcy, or similar business transition, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information and provide you with the opportunity to exercise your rights.
We may disclose your personal information when required to do so by law, regulation, legal process, or governmental request. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.
We may share certain non-personally identifiable information with advertising partners to deliver relevant advertisements. You can opt out of targeted advertising through your account settings or by using industry-standard opt-out mechanisms.
We may share information with security partners and law enforcement agencies to prevent, detect, and investigate security incidents, fraud, and other malicious activities.
If you engage with video content on our Platform, certain viewing data may be shared with our video hosting partners to deliver the content and analyze viewership patterns. This data is subject to the privacy policies of our video hosting partners.
Your TRADX profile contains information that is publicly visible to other users of the Platform. This includes your username, profile picture, bio, and any other information you choose to make public. You have control over the visibility of your profile information through your account settings. We encourage you to carefully consider what information you make publicly available.
TRADX allows you to create and share content, including strategies, charts, and analysis. Content you share publicly is accessible to all TRADX users and may be indexed by search engines. You can control the visibility of your content by adjusting sharing settings. Content shared with restricted access is only visible to the users or groups you specify. Please be aware that other users may copy, share, or redistribute content you make publicly available.
Our Platform may contain links to external websites and services that are not operated by TRADX. We are not responsible for the privacy practices or content of these external platforms. We encourage you to review the privacy policies of any external platform you visit through links on our Platform. The inclusion of a link on our Platform does not imply endorsement of the linked platform or its practices.
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have specific rights under the General Data Protection Regulation (GDPR) and UK GDPR, respectively. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request information about the personal data we hold about you, including the categories of data, the purposes of processing, the recipients of your data, and the retention periods. We will respond to your request within the timeframe required by applicable law.
You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of your data, when the processing is unlawful, or when we no longer need the data but you require it for legal claims.
You have the right to object to the processing of your personal data when we process it based on our legitimate interests. Upon receiving your objection, we will cease processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
Where we process your personal data based on your consent, you have the right to revoke that consent at any time. Revoking consent does not affect the lawfulness of processing that occurred before the revocation.
You have the right to access and review the personal data we hold about you, and to request corrections to any inaccurate or incomplete information. We will make the requested changes promptly and confirm the updates to you.
You have the right to request the deletion of your personal data, also known as the "right to be forgotten." We will comply with your request unless we are required to retain the data for legal obligations, to establish or defend legal claims, or for other legitimate purposes as permitted by applicable law.
We retain your personal data only for as long as necessary to fulfill the purposes described in this privacy commitment, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements.
You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance from us. This right applies when the processing is based on your consent or a contract and is carried out by automated means.
TRADX operates from Brazil, and your personal data may be transferred to and processed in countries other than your country of residence. We take appropriate measures to ensure that your personal data receives an adequate level of protection in the countries where we process it. These measures include implementing standard contractual clauses approved by relevant data protection authorities, ensuring that our service providers maintain adequate data protection standards, and complying with applicable data transfer regulations.
Users from specific jurisdictions, including but not limited to California (under the CCPA/CPRA), Virginia, Colorado, and other states with comprehensive privacy legislation, have additional rights regarding their personal information.
You have the right to know what personal information we collect, use, disclose, and sell. You can request access to the specific pieces of personal information we have collected about you. You have the right to request the deletion of your personal information, subject to certain exceptions. You have the right to opt out of the sale or sharing of your personal information, if applicable. We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, provide a different level or quality of service, or suggest that you will receive a different price or quality of goods or services.
To exercise any of these rights, please contact us through the support channels available on our Platform. We will verify your identity before processing your request and respond within the timeframe required by applicable law.